I AM NATURAL STORE – NATURAL & ORGANIC BEAUTY – EST. 2009

Contact Us

I AM NATURAL STORE

ABN: 57 147 348 310

BY PHONE: Call us on +61 7 3102 3638

EMAIL US: connect@iamnaturalstore.com.au

BRAND SUBMISSIONS: submissions@iamnaturalstore.com.au

Or fill out the contact form below and we'll reply as soon as we can, typically within an hour or so but can be longer (depending on the time you send the contact form).

IANS (I Am Natural Store)
ABN: 57 147 348 310

PRICES

All prices are in $AUD and include GST. You can choose to display prices in a different currency, but all transactions will be processed in $AUD. Exchange rates are set by your bank or Paypal at time of purchase.

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

CREDIT CARDS

We accept Visa and MasterCard. We also accept payments through PayPal Express checkouts. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order and may result in us contacting you to verify your ID. Your credit card will be billed upon Checkout.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

MULTIPLE ORDERS

For multiple orders, we will attempt to combine and ship all orders together.

ORDER ACCEPTANCE

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. An order is considered accepted once your credit card payment has been approved as part of the Check Out transaction.

CANCELLATIONS

You may cancel your order at any time prior to despatch. PLEASE NOTE: PayPal, Afterpay and merchant banks have ceased to refund any transaction fees they have charged to process your order, so any bank charges on your payment transaction will be deducted from cancelled orders.

OTHER CONDITIONS

We reserve the right to make changes to this site and these Conditions at any time.

OUT OF STOCK ITEMS

If an item is found to be out of stock after you place your order, we will contact you and offer you some options. Usually you can either replace the item with an in stock product, remove the item from your order and receive a refund, or cancel you entire order for a full refund. If an item is due to be back in stock within a couple of days, we will offer to hold your order until new stock arrives. The choice will always be yours.

SHIPPING

Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you here as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping hold up. For full shipping policies click here www.iamnaturalstore.com.au/pages/shipping

RETURNED TO SENDER

Australia Post charge a $10.50 fee to return to sender any incorrectly addressed items or parcels that are uncollected from the post office. Please take extra care to make sure your address is absolutely correct. Any items returned to sender will be refunded minus any shipping charges we have paid on your half, including free shipping and return to sender fees. If you wish your items to be resent to a corrected address, you will need to pay another postage fee plus the return to sender fee.

TAXES

I Am Natural Store automatically charge and withhold GST for orders to be delivered to addresses within Australia. For orders shipped to other countries, you are solely responsible for all sales taxes or other taxes.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, I Am Natural Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. I Am Natural Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, I Am Natural Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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