PROBLEM WITH YOUR PRODUCT?
It is the ethos of I Am Natural Store to deal with customer concerns quickly, efficiently and fairly. Customer service issues are best raised by sending us an email to firstname.lastname@example.org or by calling our office number +617 3102 3638. Email is our preferred option as this gives us a written record of the issue and at busy times we may not always able to answer the phone. We will do whatever we can to solve your problem for you in a fair, ethical and compassionate manner.
EXCHANGES, REFUNDS AND RETURNS POLICY
Changed your mind? Ordered the wrong product or wrong shade? You may return your purchase to us within 14 days from the shipping date for a full refund or exchange. Shipping is non-refundable including any free shipping charges we have paid on your behalf.
You will have to bear the costs of the return postage unless the product is defective or sent to you in error. For exchanges, you will also need to pay the new postage costs.
Due to hygiene reasons and the personal nature of beauty and toiletry products we are unable to accept returns on any used or opened items under any circumstances. Please check your products before opening to ensure you have the right product.
If you found you ordered the wrong product, or we sent the wrong product, please make sure you return it in all of it's original packaging, UNOPENED and UNUSED.
ALLERGIC REACTIONS – If you believe you are having an allergic reaction to a product or ingredient, you are permitted to return an item with no more then 1/4 of the product used. Please contact prior to returning an item. We will require you to email us with photographs of your reaction which will be sent to the manufacturer as evidence of the reaction. This will provide valuable feedback to the manufacturers and help us to identify any potential problems which may affect other customers.
If for any reason a product is deemed as defective within 14 days of receiving it, please return the unused portion to us, and if on inspection we agree, we will send a replacement.
PLEASE NOTE: In order to receive a replacement product(s) or a refund the merchandise MUST be returned to us unopened and unused and in perfect condition. Please ensure that items are packed securely to prevent any damage occurring in transit on return.
When your order arrives please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear, however, if damage occurred to the item(s) in your shipment, notify us immediately by email at email@example.com or by phone on +617 3102 3638 Monday through Friday, 9 AM to 6 PM (Eastern Standard Time). Please provide your order number and please retain the shipping box, packaging materials, and damaged items. We will contact the carrier to get further instructions.
Returns should be addressed to:
I Am Natural Store
280 Curtin Ave West
EAGLE FARM QLD 4009
Let us know if you have further questions.