Shipping

Shipping & Delivery

AUSTRALIAN DELIVERIES

We use Australia Post eParcel to deliver your purchases within Australia. You have the option of choosing Express Parcel Post or Regular Parcel Post (all parcel post comes with tracking).

Free shipping is available on all purchases over $100. Orders over $400 will be shipped free by EXPRESS Post. We use Australia Post Regular eParcel Post and eParcel Express for free shipments. Please note: orders that contain eau de cologne perfumes or nail polish cannot be sent by air and so will be despatched by Regular Post.

Regular Parcel Post takes 1-5 working days, but can be longer to regional WA. We highly recommend our rural or regional WA customers take advantage of our Upgrade to Express service for a small fee, and have peace of mind your parcel will be with you a 1 or 2 days.

Express eParcel Post is Next Day delivery Australia-wide in capital cities within AU Post's specified zones. Regional centres and rural areas may take 1-2 business days. 

Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We do not ship orders on Saturday or Sunday.

We cannot guarantee when an order will arrive and any shipping or transit times offered here are only an estimate as supplied to us by Australia Post. 

Tracking numbers will be included on your "Shipped" email, however, you will need to go to Australia Post's website to track your parcel. Enter your tracking number here auspost.com.au/track

All purchases from I Am Natural Store are made pursuant to shipping arrangements and we are not responsible for any loss or damage once a package has been collected from our warehouse by Australia Post, TNT or DHL. We choose Australia Post as our main common carrier because of their best-practice reputation. Please contact us if you would like to arrange insurance for your order.

INTERNATIONAL DELIVERIES

We deliver to most countries. To find out how much it will cost to deliver an order to your country, add the items to your shopping cart, and proceed to checkout. Choose your country from the drop down list to obtain a shipping quote before finalising checkout.

We use Australia Post to deliver all international orders. You will be to able to choose from Express Courier (1-2 days), Express International (2-4 days), International Pack & Track (3-10 days), or Registered International Air Mail.

Tracking
Online tracking is available on all shipping options except Registered International Air Mail. This service is non-trackable however a signature is required on delivery of the parcel. International Pack & Track is Australia Post's "Standard International" delivery which does have tracking to a selected number of countries. Registered International Air Mail is Australia Post's "Standard International" delivery to the rest of the world where tracking is not available. For customers in those countries where pack & Track is not available we highly recommend paying the small additional fee and choosing "International Express" and have peace of mind with online tracking.

International Courier: online tracking
International Express: online tracking
International Pack & Track: online tracking
Registered International Air Mail: no tracking

International delivery times
International Courier: 1-2 business days
International Express: 2-4 business days
International Pack & Track: 3-10 business days
Registered International Air Mail: 3-10 business days

IMPORT DUTIES: Each country has its own import regulations, restrictions and taxes. Any taxes that may be charged for entry into your own country are payable by you. 

EAU DE TOILETTE PERFUME:
1. Eau de Toilette contains alcohol and is not permitted in some countries. Please check your government policy before ordering.
2. Eau de Toilette perfumes cannot be shipped by air. If you would like to purchase Eau de Toilette, please contact us by email and we can arrange an International Sea Mail shipment. 

CLAIMS FOR DAMAGES, LOST OR STOLEN ITEMS

All items purchased from I Am Natural Store are made pursuant to shipping arrangements and we are not responsible for any loss or damage once a package has been collected from our warehouse by Australia Post or any other couriers. We choose Australia Post as our common carrier because of their worldwide best-practices services, highly regarded reputation and allegiances with local post offices throughout the world.

INSURANCE

Please contact us before completing your order if you would like to purchase insurance for your delivery.

Please let us know if you have further questions.