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AUSTRALIAN DELIVERIES

We use Australia Post eParcel to deliver your order. You can choose Express Parcel Post or Regular Parcel Post (all come with tracking).

FREE SHIPPING is available on all purchases over $150. Orders over $400 will be shipped for free by Express Post.

Regular Parcel Post takes 1-5 working days. Express Post is Next Day delivery in capital cities within AU Post's specified zones. Regional centres and rural areas may take 1-2 business days.

NOTE FOR WA CUSTOMERS

Regular Post deliveries to regional WA can take several days, and even longer to remote regions. We highly recommend our rural or regional WA customers take advantage of our Upgrade to Express service for a small fee, and have peace of mind your parcel will be with you in 1 or 2 days.

DESPATCH TIMES

Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We do not ship orders on weekends or public holidays

Once your order is despatched you will receive a "Shipped" email or SMS which includes your tracking number.

LOCAL PICK UP

Local customers may chose to collect their orders from our despatch address. This option will only show to Brisbane customers. Please choose "Local Pick Up" as your shipping option during checkout. As soon as your order has been prepared for collection we will send you an email or SMS saying it's ready. This is usually about 2 hours later.

INTERNATIONAL DELIVERIES

We use Australia Post to deliver international orders. You can choose from Express Courier (1-2 days), Express International (2-4 days), International Pack & Track (3-10 days), or Registered International Air Mail. All include tracking Online tracking except Registered International Air Mail.

Please check Australia Post website for international delivery times to your country.

IMPORT DUTIES: Each country has its own import regulations, restrictions and taxes. Any taxes that may be charged for entry into your own country are payable by you.

CLAIMS FOR LOST, STOLEN OR DAMAGED ITEMS
Please see full shipping terms here >> Shipping Conditions

INSURANCE

We highly recommend paying the small additional fee for transit insurance to ensure peace of mind. Shipping + Insurance options are available during checkout. For more information see here >> Shipping Conditions

Products by Partner Brands are shipped SEPARATELY by the brand direct to you from their warehouse.

Partner Brands brands have their own free shipping thresholds. Any shipping charges for orders under their free shipping threshold are displayed by clicking the Shipping icon in your cart or Calculate Shipping at checkout.

Partner Brand products do not count towards the free shipping for IANS store products.

If you have multiple items in your cart from both IANS and Partner Brands, the checkout will show a combined shipping rate, but your Partner Brand items will ship SEPARATELY.

We accept returns within 14 days from the shipping date. Shipping is non-refundable (including free shipping paid by us). Bank fees will also be deducted from your refund.

PLEASE NOTE: Due to hygiene reasons we are unable to accept returns on any used or opened items. Please check your products BEFORE opening to ensure you have the right product.

FAULTY PRODUCT?

Please email us at connect@iamnaturalstore.com.au or call +617 3102 3638 to report any issues.

DAMAGED SHIPMENTS

If your order is insured and arrives damaged, retain the shipping box, packaging materials, and damaged items and contact us. For more information see here >> Returns